Terms and Conditions
9. Should we need to cancel an arranged appointment wherever possible we will undertake to reschedule this at a time convenient to you within the following week. We will also consider the remuneration of any reasonable expenses you have incurred through our cancellation. Should you need to cancel an appointment we would appreciate as much notice as possible and will impose no financial penalty unless this occurs more than twice, or (in the event of cancellation) we are unable to get our money back on a part that has been specially ordered. In either of these cases a minimum of our costs will be invoiced, and a maximum of our losses in terms of unfulfilled labour hours set aside.
10. We will not go into lockable or personal storage areas of your vehicle. It is therefore essential that items such as locking wheel nut keys, fuel keys, MOT certificates or your service book are left in a visible area in the vehicle, such as the passenger seat, on your departure. It will also speed progress on your vehicle if you leave us details of any alarm or immobiliser codes when you deliver your keys.
11. Parts replaced in the course of repair will be kept until collection of the vehicle or for 24 hours (whichever is sooner) to give you opportunity for your inspection. Such parts remain our property, unless there is a previous claim on them.
12. We will only release the vehicle to you when repairs are completed, and on full payment of the invoiced value unless a credit account has been established. All major forms of cleared funds are accepted. All parts fitted remain our property until cleared funds are received and cheques cleared.
13. The Company is proud of its quality standard of work, and guarantee all parts and work provided on this invoice for 12 months or 12,000 miles, or such a period as is specified by the manufacturer. This does not affect your statutory rights.
14. Whilst we undertake to care for your vehicle to our utmost, we are not liable to you for any loss of or damage to the vehicle, nor do we accept responsibility for any property that you leave in the vehicle unless we have been negligent.
15. Should your vehicle not be collected within a reasonable time period from the completion of repairs, or authorisation for repair not given promptly after notification, we reserve the right to charge for storage of the vehicle on our premises. In certain circumstances we reserve the right to proceed to sell the vehicle in accordance with the TORTS (INTERFERENCE WITH GOODS) ACT 1977.
16. In the event that you are dissatisfied with any part of your service from us, please do make an effort to discuss this with reception as soon as possible. Should this not resolve the issue, please contact the Managing Director, Mr Rob Collison, and he will initiate our official complaints procedure (details available on request). We offer free and independent mediation and conciliation in the event of being unable to reach agreement, and undertake to abide by whatever decision is made in such a manner.
17. We reserve the right to store limited details concerning you and your vehicle for the purposes of advising you of safety updates, of when further work may be necessary, or to check the quality of your experience at Collison Motoring Services Ltd.
Back to terms & Conditions...