Tel: 023 9225 9311
Dear Customer,
Thank you for visiting Collison Motoring Services recently. We appreciate your custom, and want the service you receive from us to be the very best in the industry and in the country.
In 2006 we were awarded the MotorTrader Excellence in Customer Care Award as recognition of the effort we put into giving you the best quality, service, and value in all we do. We also were one of the first garages in the country to gain the BSI Kitemark for Automotive Services (PAS 80; KM505510), largely because of the practices we have in place to cater for your needs before, during and after the time we have your vehicle.
As part of this ongoing commitment we really want to know what you think of us and our business practices. Please help us to match our service to your exact needs and expectations by telling us what we have done well or not as well as you were hoping. Also if something struck you as needing improvement, please let us know how and we will try to do better immediately.
There will of course unfortunately be occasions when we do fail you and fall below our own high standards. If you have experienced this, then please do tell us so, and allow us the opportunity to improve your experience of Collison Motoring Services. However, we also appreciate your praise when this is appropriate.
Please use the attached customer survey form and post or submit it back to us to let us know your views and experience. Additionally, please use the Good Garage Scheme link on our homepage, or thediscdirectory.co.uk to review our service to you.
Thank you for your time and input.
Collison Motoring Services Limited